At OZ Home Hub, we strive to provide you with high-quality furniture and a seamless shopping experience. However, we understand that circumstances can sometimes change after an order has been placed. If you need to cancel your order, the following guidelines apply:
- To request a cancellation, please contact our Customer Support team as soon as possible. Include your order number and any relevant details to help us process your request quickly.
- Cancellations are only confirmed once you receive written or email confirmation from our Customer Support team.
- A 20% cancellation fee applies to all orders. This fee helps cover costs incurred in processing, handling, and preparing your order for delivery.
- Please note that shipping fees (if any) already incurred at the time of cancellation are non-refundable.
- Cancellations made after your order has been dispatched may not be possible. If your order has already been shipped, you may need to follow our Return Policy upon receiving the product.
- We encourage you to contact us as soon as you know you cannot proceed with your order to minimize any additional charges.
- Once your cancellation is confirmed, we will process any eligible refunds (minus the 20% cancellation fee and any non-refundable shipping fees) via your original payment method.
- Please allow 7-10 business days for the refund to appear on your account, depending on your bank or payment provider’s processing times.
If you have any questions or need further assistance regarding our cancellation process, reach out to us at OZ Home Hub Customer Support team . We are here to help you find the best solution for your needs.